Works where your customers reach you, and with the systems you run on.
On day one, Celeste answers and books from your own hours, services and knowledge. Connect the channels your customers already use. When you're ready, connect your store and the systems your team runs on. Then the agent can look things up and act on them, all inside limits you set. The customer gets it handled in the first reply.
Web chat, email and text, all in one place. One batch of conversations covers all three.
Add one line of code to your site. Visitors ask Celeste anything and book right in the chat. The agent hands off to a person when they need one. It follows your business hours and takes a message when you are closed.
Forward your email address to the private inbox Celeste gives your workspace. No password and no sign-in. Celeste reads from the first forwarded message. Replies land right in the thread, so they read like your team wrote them.
You get a business number your customers can text. Your reminders and confirmations go out from the same number. Celeste answers texts the way it answers chat, with the same limits. A reply of STOP is honored every time. Available on Launch and above, after a one-time activation and carrier registration, for US numbers.
Connect your Shopify store and Celeste answers order status, tracking, product and policy questions from the store itself, once the customer is verified. It can import your store policies as knowledge. The chat can recognize a signed-in shopper. Your plan can be billed through Shopify.
We only list what is live today. Celeste keeps its own calendar for appointments and reservations, so you do not need to connect an outside calendar before it can take a booking.
Connect your systems, and Celeste can finish the job.
Celeste works fine without any of this. But connect your order system, your billing tool or your own database, and Celeste can look up the record, check whether it qualifies, and take the action. Then it replies with the problem already solved.
No app catalog to wait on
There's no fixed list of supported platforms. If your system has an API, Celeste can work with it, without waiting for us to build a connector.
Any REST API
Give Celeste an API and its specification. The agent works out what the API can do and turns that into tools it can use inside your limits.
Your own tool servers
Point Celeste at a tool server your developers built for your internal systems, and it uses those tools the same way.
A lookup URL
For a quick one-off lookup, a single endpoint is enough. No rebuild required.
Delivery to your own system
Every lead Celeste captures, and every reply it sends, can be delivered to a web address you choose. Each delivery is signed, so your own system knows about it the moment it happens.
Powerful tools, with strict limits.
An agent that can book a slot, text a customer or move money needs firm rules. Every tool Celeste touches runs inside limits you set, enforced in code.
You choose what it can touch
Every tool is off until you switch it on. You decide, category by category, what Celeste is allowed to reach.
You set the risk of each action
You mark how risky each action is. Anything risky you haven't classified is held for a person, every single time.
Hard limits on every action
Conditions like "never book outside these hours", "only within thirty days" or "ask me first over two hundred dollars" are enforced in code, however confident the agent is.
Double booking cannot happen
A slot is held while the customer confirms it, then written to one calendar, once. Two customers cannot land in the same slot, and a booking is never reported as made until it is.
Opt-outs are honored
Every reminder and follow-up includes a way to opt out. A text reply of STOP ends the texts. Texts and review requests wait for your sending window. A booking confirmation or reminder email goes right away. Review requests and win-back notes have a per-customer cap.
Only that customer's own records
A lookup is scoped to that one customer's own records. Celeste can't pull up someone else's order or booking, even by accident.
Your passwords and keys stay with you
Connected tools get short-lived, limited access tokens, never your real passwords. Whatever a tool sends back is treated as untrusted.
Put Celeste to work where your customers already are.
Start free and connect the channel you already use. Celeste learns your hours, services and answers and practices in private, and nothing reaches a customer until you say so. No card to begin.