You can have Celeste running by this afternoon.
Four steps take you from a cold inbox to answers you'd be happy to send. And none of it goes live until you've watched it work.
Set up AI customer service in four steps
Connect a channel
a minute or twoForward your support mail to an address Celeste generates just for your workspace. It's a setting in your own email provider, Gmail, Microsoft 365, or anything else, and Celeste never asks for your password or a sign-in. Running live chat too? That's a one-line widget on your site. Either way, nothing leaves the building until you say so.
You'll see Your inbox connected, a green light, and forwarded mail flowing in, no password to hand over.
Show Celeste how you work
fifteen minutesHand over your old support emails and Celeste reads how your team actually sorts things out. Drop in a few policies in plain words, or just point her at the docs you already keep. It stays inside your workspace, and whatever you tell her today outranks anything she picked up from old threads.
You'll see Conversations, notes, and documents ticking up as she works through them.
Set Celeste's voice and your limits
ten minutesGive Celeste a name and a sign-off, plus a short list of things you never want a customer to hear. Then set the hard limits, like check with a person before any refund over a couple hundred dollars. Those hold on every reply, no matter how sure she is.
You'll see A tone you can dial, a never-say list, and limits that don't budge.
Pressure Test
as long as you likeThere's a private chat where you get to play the difficult customer. Press Celeste with the hardest questions your customers ask and see how she answers, what she leans on, how sure she sounds. Nobody real is on the other end, but it's the same engine that runs live, so what you're seeing is the real thing.
You'll see The answer she gives, the sources behind it, and how confident she was, with nothing sent.
What keeps working once you're live.
Go live, one topic at a time
Move each topic up as it earns it, and pull any of them back the second you change your mind. You're never locked in.
One queue for anything that needs a person
Whatever needs a person waits in one shared place. A single teammate claims each item, so no customer ever gets answered twice.
She keeps getting sharper
When your team fixes a draft, that fix becomes a lesson you sign off on. A little better every week, and never behind your back.
You can always see the numbers
The dashboard opens on what needs you right now, with your spend and connection health a glance away. Nothing hidden.
You only pay for the conversations Celeste resolves.
No per-seat fees, no charge for the drafts your team sends or the ones that never leave. Just the conversations Celeste closes on her own.
- Every reply your team writes
- Handoffs and escalations
- All the practice, forever
- A conversation she resolves on her own
- Nothing else, and you set the ceiling
Want a hand getting set up?
Email us and we'll help you set up your first channel and topic, on your own tickets. Reach a real person at hello@imceleste.com, usually a reply within a day.