An AI customer service agent that gets the job by doing the job.
Customers get an answer in minutes, whatever time they write in. Celeste reads your incoming support and drafts a reply from your own knowledge. Then the agent sends it, holds it for a person, or escalates, depending on how far you've decided to trust it on that topic.
What the Celeste AI support agent does
IMCeleste is an AI customer service platform. Its agent, Celeste, answers email and website live chat using your own support history, then goes live one topic at a time. Routine questions stop piling up, and your team keeps the ones that need judgment.
Earned autonomy, on a dial you hold
Celeste starts in Practice and graduates one topic at a time, to Co-pilot, then Autonomous. One control holds the mode, how sure the agent has to be before sending, and how far it can act.
Changed your mind? Turn the dial back, or send every topic to Practice with one button.
Trained like a human hire
Celeste learns your business the way a new rep would: from your team's real replies, the docs you hand over, and whatever you correct along the way.
Change a policy and the answers change with it. Old habits never outrank your current rules.
Your current policies always outrank anything picked up from old threads.
See exactly why Celeste did what it did
Open any reply and read the work: which of your sources Celeste pulled from, how confident the agent was, what it decided.
In Practice, the draft sits right next to what your team actually sent. Nothing is a black box.
Guardrails you set in plain language
Write limits as plain sentences, like ask me first over two hundred dollars, or never refund an order older than thirty days. Hard code enforces them.
Anything risky you haven't classified yet is held until you do. The strictest rule always wins.
The strictest rule wins, and a customer email can't talk the agent past them.
Resolves, doesn't just reply
Connect your store, your billing tool, whatever you run on. Now Celeste looks up the order, checks if it qualifies, and takes the action, all inside your limits.
The customer gets it handled instead of waiting on a person.
Books the time, and the right resource for it
Turn on scheduling and Celeste books appointments, meetings, and reservations right in the conversation. It offers open times from your hours, confirms one, and reads back a reference. Two customers can never land in the same slot.
Every booking is with a resource: a person, a room, a table, a bay. Give one a size and Celeste seats a party in the smallest that fits. Mark one step-free and it offers that only to a customer who needs it. No outside calendar to wire up, and the same limits hold, so a booking waits for your approval until you let it run on its own.
Smallest table that fits, only the step-free ones, and never two parties in one seat.
Answers in the customer's language
A customer who writes in Spanish gets their answer in Spanish. Celeste detects the language of every message and replies in it, on email and live chat alike, with nothing to switch on.
Your knowledge stays in the language you wrote it. And your limits hold in every language, because they gate what the agent does, not what words it uses.
Same knowledge, answered in the customer's language. Nothing to configure.
Wherever your customers reach you.
Connect the inboxes you already run and drop live chat on your site. Celeste starts watching within about a minute, and nothing goes out until you say so.
Connect a shared mailbox with a secure sign in. Celeste replies right in the thread, so it reads like your team.
One line of embed code. It matches your brand, works on mobile, and hands off to a person when it should.
See Celeste in Practice, on your own tickets.
Every workspace starts with a free month on your own data. Celeste drafts and practices in private, and nothing reaches a customer until you are ready. No card to begin. Or open the live demo first, already stocked with sample data.