The AI proposes. Hard code decides.
Celeste can suggest an action, but a separate, deterministic engine has the final say. Being confident isn't the same as being allowed, and no customer can beg or trick their way past a rule that lives in code.
See the full enforcement pipeline, gate by gate →Six things we don't leave to chance.
We don't train on your data
Your support history is here to answer your customers, and that's the only thing it's ever used for. It never trains a model, ours or anyone else's.
You can see every decision
Open any reply and you'll see exactly what Celeste pulled from your knowledge, how sure the agent was, and why it acted.
Secrets stay sealed
Your credentials live in a locked vault. They're never handed to a tool, and they never show up in a log.
Nothing gets quietly rewritten
Every action, override, and change lands in an append-only log. Nothing in the Platform can rewrite or delete an entry once it's written.
Even we can't just look
For anyone on our side to open your account, they need a time-limited grant, and every look is logged.
No making things up
No source, no send. If Celeste can't back a claim with your own knowledge, the reply waits for a person instead of going out.
Privacy and compliance
Encryption in transit and at rest, in-app deletion tools, and a 30-day export window if you ever leave. IMCeleste runs on Microsoft Azure, and the data centers, storage, and servers behind it are SOC 2 and ISO 27001 certified. The application itself isn't separately certified yet.
No mystery vendors, either. Your data touches a short, named list: Microsoft Azure for hosting, Azure OpenAI and Azure AI Foundry for the models (inference runs inside our own Azure environment), Cohere's reranker served through Foundry, Stripe for payments, Twilio for SMS codes, Twilio SendGrid for email, and Google reCAPTCHA on the chat widget. The full list, with what each one sees, is in the privacy policy.
Pressure test it yourself.
Start your free month and Celeste runs on your own data, under limits you set, drafting in private until you say otherwise. Prefer to look first? The demo workspace is read-only, but Test Celeste inside it is a live chat you can push on, and the Support Inbox shows which limit held each draft.